Refund Policy
At Silver Ashes Hospitality, we take great care in curating exceptional culinary experiences. Each event we cater or host is customized with seasonal sourcing, team coordination, and preparation that begins well in advance. To honor our time, resources, and the clients we serve, we’ve established the following refund and cancellation policy:
1. Event Deposits
-
A non-refundable deposit is required to confirm all bookings.
-
This deposit secures your date and covers pre-event planning, menu consultation, and initial sourcing.
-
Deposits are applied toward your final invoice.
2. Cancellation Policy
-
30+ Days Before Event: Your deposit remains non-refundable, but no additional charges will apply.
-
14–29 Days Before Event: 50% of the total quoted amount is non-refundable.
-
Less Than 14 Days Before Event: 100% of the event cost is non-refundable.
3. Rescheduling Policy
-
We allow one-time rescheduling with at least 14 days’ notice, subject to availability.
-
Your deposit will be applied to the new date.
-
Rescheduling with fewer than 14 days' notice will be treated as a cancellation unless otherwise agreed.
4. Force Majeure
-
In cases of severe weather, emergencies, or other events beyond either party’s control, we will work with you in good faith to reschedule or adjust your service.
-
Any refunds in such cases will be evaluated on a case-by-case basis.
5. Refunds on Add-ons or Services
-
Optional add-ons (e.g. floral arrangements, printed menus, custom rentals) may be subject to their own refund limitations based on our third-party vendor policies.
6. Contact Us
-
Questions about this policy? Please contact: